Rate: Competetive + Bonus + Bens Location: Derby, Derbyshire
Job Purpose To collate, analyse, evaluate and distribute Management Information for Nerve Centre Team & Operational areas To maintain and develop existing MI reporting by utilising appropriate technology, tools & techniques to ensure all initiatives, workloads are of quality and accuracy and delivered on time Job Background/Context Reporting in to Operations area within the Nerve Centre team whom provide operational performance and capacity reporting and analysis for all Egg Egg and Citi areas including HR, Finance, Customer Services, Operations, Collections, offshore and Sales Key responsibilities Deliver MI within agreed timescales and levels of accuracy to keep the Operational areas up to date on key performance indicators. Provide MI analysis to influence decision making on behalf of our customers. Continually evaluate MI processes and make recommendation for improvement and automation to improve efficiency of the MI team. Respond to customer requests by using agreed processes, to ensure the effective, efficient and timely delivery of MI in support of the business in delivery of excellent services. Proactively search and recommend new MI reporting on behalf of the team to ensure our customers receive the highest level of customer service possible. To work as part of a team to identify opportunities for multi skilling of workloads of individuals which encompasses the absence, sickness, attrition, overtime processes which are currently held as a singular point of production
- Rate:Competetive + Bonus + BensType:PermanentLocation:Derby, DerbyshireCountry:UKContact:Kate SpencerAdvertiser:Alexander Mann Solutions - EggEmail:Kate.Spencer.8FC73.052BC@mail.jobserve.comStart Date:ASAPReference:JS08007139
