Rate: 40k-50k Location: London
Team Leader IT Support Location: London Salary: £40K - £50K A Team Leader is required to work in IT Support on client site for an IT Services Company. The Specialist Onsite Team deal with the followings: - software & hardware PC/laptop support - computer room management - windows servers - Blackberry/BES - backups - customer service printers, scanners, PC peripherals - PC application support - reporting, etc The Team Leader's role will be: - To lead and motivate the Specialist Onsite Team to deliver excellent service at a price that is acceptable for the service delivered -To run, manage and develop the team, its services and its perception in the marketplace both internally and externally -To lead the provision of Service Management for key external customers who receive desktop support services -To run the P&L for the team and achieve cost reduction and increased revenue where opportunity exists You will need to have the following skills: - PC Hardware and software fault finding - 5 years+ - Demonstrable success in Team leadership. Examples include cost reduction, service improvement, increased customer satisfaction, team/service line growth, etc - Microsoft Windows, Active Directory and Networking- 3 years+ - Working Knowledge of MS Office - 3 years+ - Excellent Presentation skills, both written and oral - Documentation skills both Technical and process based -Excellent interpersonal skills - able to work confidently with senior directors - ITIL foundation or demonstrable
- Rate:40k-50kType:PermanentLocation:LondonCountry:UKContact:Julie TailhanAdvertiser:Xchanging - CityEmail:Julie.Tailhan.831F2.82628@mail.jobserve.comStart Date:ASAPReference:JSJT/XUK/G214
